How do I contact Vape Forward?

The best way to get help on anything Cync related is to send an email to support@vape-forward.com. You can also give us a call at 770.400.9683. Our office hours are 8:30am-5:30pm eastern standard time.

How do I use the Cync?

Simply take a pre-filled pod and put it into the slot on your Cync battery making sure that small silver coin at the bottom of the pod makes contact with the 2 metal prongs inside the slot on the battery. Once your pod is in place, all you need to do is inhale. The Cync features an automatic draw so there is no need to worry about buttons or settings?

How do I charge my Cync?

The Cync uses the common micro USB charging cable. When you plug a micro USB cable into your Cync device you should see the LED light (located directly under the “cync” logo at the bottom of the battery) flash green 5 times and then stay red. This means that it’s charging. When the Cync is fully charged, the light will turn off.

How do I know when to charge my Cync?

When you inhale from your Cync device, the LED light (located directly under the “cync” logo at the bottom of the battery) will be green. When your device’s charge level gets to 20 percent, the light will turn orange. At 10 percent, the light will be red, letting you know that it’s time to charge your Cync.

How long does the Cync take to charge?

The Cync will go from completely dead to fully charge in approximately 25-30 minutes.

Why is my LED flashing green when I try to inhale?

If your device isn’t firing when you inhale and you get the blinking green light then you have a bad connection between the battery and the pod. Try cleaning off both contacts with a q-tip or cloth. You can also try pushing down on your pod as you inhale to get it going. If the problem persists, contact Vape Forward customer service.

Where can I buy Cync supplies locally?

First, check our store locator. Simply click on the “store locator” tab at the top of the website and then enter your city, state or zip code. If you can’t find a retailer near you, call your local vape/smoke shops and let them know that you would like them to carry the Cync.